Do you offer morning or Saturday deliveries?
Depending on stock and the size of the item/s you require, we may be able to offer upgraded delivery services including Pre 12:00pm, Pre 10:30am and Saturday deliveries. If you require this service, please email us on firstname.lastname@example.org and we will do our very best to accommodate this.
My Postcode is classed as Highlands & Islands, are you able to offer Next Day delivery?
If your postcode is classed as Highlands & Islands and you require next day delivery, please email us on email@example.com for availability and prices.
What happens if I am not in to accept my delivery?
If no one is available at the property to sign for the goods upon delivery, a calling card will be left with the couriers contact details on, so you can rearrange delivery for a time that is convenient for you. If a request is made to leave the goods at the property in your absence, please note that this is just a request and is not guaranteed.
What happens if my goods are returned to you because no one was in to accept delivery?
The carrier should attempt to deliver your goods 3 times before the goods are returned to sender. If no one is available at the property on each of these attempts, and there has been no contact made following the calling cards left at the property, the goods will be returned to us and an automatic cancelation of the goods will happen and a credit will be made to your original payment method.
Please note that Royal Mail will discard any goods not collected/delivered within 3 weeks.
Can I track my parcel?
If you have selected for your order to be delivered via Eccomony / Next Day, please give us an email requesting the tracking and we will happily pass on any tracking details.
Can I collect my goods from you?
We can arrange for collection, however, we will need to take your order first.
We will then advise on the day and time you can collect from our Loddon office. We are currently not accepting walk in sales.