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on orders over £50.00 ex. VAT

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01508 522412

Phone Lines Open 8:30am - 2pm

info@gasequipmentdirect.co.uk

Returns & Damaged Items
We want you to love your purchase from us, however if you are not entirely satisfied with the product purchased please let us know and we will work with you to make it right. We offer all customers a 14 days return policy from the day of receipt. To be eligible for a return, the goods must be unused and in their original condition.

How do I return my order?


Once the form below has been completed in full and sent to us, please return the goods to the following address:

Goods In
Gas Equipment Direct
ID: ORDER NUMBER: / SURNAME: (Your Order Number / Surname)
Prospect House
Loddon Industrial Estate
Loddon
Norwich
Norfolk
NR14 6JD


Please ensure that the label on the box has your order number and surname and if possible, include the dispatch note within the box.


At present, we do not offer returns labels, so customers will need to pay the return postage for the item(s), which is non-refundable.

How long does a refund / replacement take?


Once the goods have been received back, our QA Department will inspect the goods and upon successful inspection, our Accounts Department will be notified and a refund will be issued within 7 days.

Please note: We will only refund the basic delivery cost of getting the goods to you so if you have opted for an enhanced delivery service e.g. Next Day delivery, the fee that will be refunded is the basic delivery cost (Standard delivery fee) and not the enhanced delivery fee.We will not process a refund until the item has been received and checked at our warehouse.


Damaged / Faulty Items


If you wish to return the goods because they were damaged when you received them, please tell us about the damage within 5 days of receipt of purchase

If you are returning an item due to damage, fault, not as described or any other physical defect, please email info@gasequipmentdirect.co.uk and provide an image(s) of all relevant points of damage / fault within 5 days of the receipt of purchase.


*Failure to provide images depicting damage of the returning item(s) before returning the item may result in a delay in the replacement / refund process.

Ebay Returns
Please follow the return process above but label your return ebay after your surname.

If you have any further questions regarding your return, please email info@gasequipmentdirect.co.uk with your details and images and our helpful staff are on hand to resolve any issue as quickly as possible for you.
Title:
Forename:
Surname:
Order Number:
Email Address:
Contact Number:
Items being returned: Please enter the Item Code in the first box, and the Quantity in the second box.
Reason for Return:
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Additional comments:
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